The most incompitent muppets ever!

I have not, in all my life, experienced incompetence like this. MTN, you are officially the most useless bunch of muppets that this world has to offer.

Let me tell you my story: On Friday the 19th of July 2024, I attempted to activate an eSIM for my new Samsung watch. I spoke to someone in the call center, and was informed that I can do this myself online. After following these steps, my SIM on my device deactivated within 30 minutes. It turns out that the process that I was told to follow was to convert your SIM to an eSIM, not to create a second SIM for your watch. So, my phone was dead, and so was my watch.

I went into the Somerset West mall MTN the next morning. I was helped by a gentlemen called Junaid. He advised me about the errors of my ways, and attempted to fix my problem. He generated the correct eSIM for my watch, and had it up and running within a few minutes. He also requested a SIM-swap from the incorrect eSIM for my phone, to a normal SIM card (this cost me R150). I was told to wait 2-24 hours for the SIM-swap to take place.

By Sunday morning I still had no working SIM card. I went back into the store, where I was helped by Ethan. Ethan took a look at the situation, and advised that it was escalated, but there was nothing more that could be done at a store level. I needed to wait. On Sunday afternoon, I went back to the store. I was helpless, and I needed a working phone. I was told that the eSIM was still active, and my phone doesn't support eSIMs. I asked if purchasing another eSIM compatible phone would solve the problem. I was assured that it would. I bought a Samsung Galaxy S24+ (at quite a hefty price). They opened it up and scanned the QR for the eSIM, and it didn't work. At this point I had an additional phone and still no working SIM. I was told to wait until Monday.

I was back in the store on Monday morning. I spent most of the day sitting there. This was day 4. I left the store at 18:30 on Monday, still with no working SIM.

I woke up on Tuesday morning (now), and to my surprise, my SIM is still not working, and they have now also cancelled the SIM in my watch.

I now have absolutely no connectivity, my bank has locked my account becuase I was unable to receive SMSs on my number to verify account activity, resulting in my account being frozen. All of this because these useless clowns cannot give me a ****ing SIM card.

I have wasted 3 days in store (today is going to be day 4 instore), and 5 days with no SIM. I have a brand new phone that I didn't need. My bank accout is frozen. I am unable to work because I need to spend all day in a store.

MTN. **** you. You are the worst company I have ever has the misfortune of having to deal with.