The most horrible service that I received from MTN.

I'm a client by MTN and I purchased and paid in full a WiFi on the 25/09/2024. Received delivery on the 01/10/2024 and was informed that the WiFi shall work on it's own and I need not configure nor call in. I was sent to and fro between departments to resolve the issue but still no luck. On the 11/10/2024 I was given a different activations departments number, to be informed that it shall take 24 hours to 72 hours. On the 15/10/2024 (reference number req***) when I called in again to hear what's the hold up, I'm being informed that they didn't complete the activation and another request was logged, without my knowledge, so I need to wait a further 24 - 72 hours.

I feel mistreated and my consumer rights being violated as the sales lady from the onset never informed me regarding this long wait. It's been 3 weeks with no connectivity, I'm constantly having to call in where there is no support not urgency from MTN trying to resolve this matter. Then I'm expected to make full payments with service like this?

The most horrible service that I received from MTN.