!!!THE MOST HORRIBLE CUSTOMER SERVICE!!!

My mother kept receiving calls from MTN to purchase home internet, and for a while she refused, until she finally purchased.

She purchased the 10MB/s package for R250p/m, that was on the 21st of November. That package is still not delivered (today 8 December), even with their promised delivery of 5-7 days.

The last message my mother received was a 'payment received' email.

We have been trying to get hold of MTN since the day of purchase to find out about delivery, so far we have no tracking information and when we contact customer service we just get redirected indefinitely.

Up to now, we have not spoken to anyone who is able to provide us with information regarding our purchase, we just keep being told to hold the line for the next available consultant, then we'd just hang up after 40min-1 hour of waiting.

Emails have also proven useless as they just tell us that they apologize for the inconvenience and will escalate the matter.

I urge everyone to be VERY CAREFUL of MTN South Africa, the service delivery isn't what it used to be, go to their social media pages and see what many of their customers are saying about them.

I hope this will help someone before they make a similar purchase, or any purchase for that matter from MTN.

VERY FRUSTRATING