The most horfic customer service I have delt with to date

I have received the most horrific service from MTN my line has been suspended since Sunday my account is up to date , each month I must call in due to this and provide proof of payment. Way does your system not automatic? I have called in 6 times since yesterday the attitude and unprofessionalism of the agents are just shocking. I requested the agents to escalate the matter to a manager or team leader no one has made contact with me. One agent told me it will take up to 4 hours for my line to be reopen I am totally apoled by the customer service provided by this service provider during this uncertain time. Extremely bad MTN the most shocking experience i have had and I have been a loyal customer for over 10 years