1 reviews | Active since Apr 2017
The mind boggles
<p>I would like to cancel my contract. I have been trying to get this done since March.</p> <p> </p> <p>On the 10th of May I sent a mail about this to ********** (Ref # ********** 2). Thamsanqa Madikane rep**** that I should phone 808. I rep**** asking what he suggests a deaf person do. No reply. And I received bouncebacks on various emails subsequently sent including 10 March, 14 March, 26 March. This includes the customercare and webmaster e-mail addresses. I've also sent my query to 44303 (it's a lie they don't reply). We then tried the 808 route... they just never answer when you upgrade/cancellations and then cancellations and eventually get cut off. I then tried the formal complaint route on 3 April. They promised to try to provide feedback in 5 working days. I'm still waiting. </p> <p>They just make it impossible to cancel this contract. I'm sure this much be in breach of the NCR regulations. I have however received 39 calls from MTN's call centre wanting to upgrade me.</p> <p>MTN will make you lose the will to live. I do not understand how they remain operational. Basic processes and channels are completely broken - they are operational despite themselves. </p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the term date for the mobile number 071****429 is 2017-05-16, a cancellation done before this date will result to early termination charges. Kindly contact customer care after the term date and request to have the mobile number migrated to prepaid.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***9
Best regards,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the term date for the mobile number 071****429 is 2017-05-16, a cancellation done before this date will result to early termination charges. Kindly contact customer care after the term date and request to have the mobile number migrated to prepaid.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***9
Best regards,
I'm not sure I understand. My complaint is that I am either not getting through to customer care or that when I do get through to customer service they do not respond and your suggested solution is to contact customer care?
I'm not sure I understand. My complaint is that I am either not getting through to customer care or that when I do get through to customer service they do not respond and your suggested solution is to contact customer care?
I contacted customer care again today requesting a debit order day change. Pauline Tambo assisted me. She was so friendly and helpful I almost cried - this was so unexpected, so far it has been a ********** experience. I mentioned to her that I've been struggling to cancel my contract and she offered to contact the cancellations department on behalf and she also gave me a reference number! Thank you Pauline. 10 stars for Pauline, for everyone else I had to deal with... 0.
I contacted customer care again today requesting a debit order day change. Pauline Tambo assisted me. She was so friendly and helpful I almost cried - this was so unexpected, so far it has been a ********** experience. I mentioned to her that I've been struggling to cancel my contract and she offered to contact the cancellations department on behalf and she also gave me a reference number! Thank you Pauline. 10 stars for Pauline, for everyone else I had to deal with... 0.