The Legal Department

My account ( ********** 473) fell behind on payments early 2016, I settled the account in May 2016 and I have battling to get hold on the legal department since then. I have been told that before I can re-instate the account the legal department needs to remove the legal status which in my opinion should be done automatically when the account is settled. I have phoned on the call centre numerous times to send an email to the legal department to have the status removed since they do not take calls. These ****s do not even respond to emails from the MTN consultants from the stores. I am frustrated beyond words with this department (MTN Legal).