RH
Roger H
1 reviews | Active since Aug 2013
04 Apr 2016, 06:04
The last time I will ever use MTN
Data limit not set AS REQUESTED on set up of contract.<br> <br> No bill ever received fro MTN so I never saw the amount being billed.<br> <br> Resulting in nearly R30 000 being billed over the past 6 months instead of R339pm as requested.<br> <br> This will be the last time I or any of my associates ever use MTN! <br> I strongly advise anyone who is looking for a new contract not to sign with MTN. I will never do it again.
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MTN South Africa's replyOfficial
08 Apr 2016, 11:28Hello RogH,
Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred.
We have updated the delivery method to email function. We have resent to you the invoices for the cell number.
We have checked the account and do pick up that no usage limit has been set up on the account for the account to switch over to Top Up function once the 5GB has been used up, until next data allocated on the 20th.
The account has been billed for extra data usage after the 5GB has been utilized.
Please use the short code to set up the usage limit on your device. *141*5#
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred.
We have updated the delivery method to email function. We have resent to you the invoices for the cell number.
We have checked the account and do pick up that no usage limit has been set up on the account for the account to switch over to Top Up function once the 5GB has been used up, until next data allocated on the 20th.
The account has been billed for extra data usage after the 5GB has been utilized.
Please use the short code to set up the usage limit on your device. *141*5#
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply08 Apr 2016, 11:28
Official
Hello RogH,
Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred.
We have updated the delivery method to email function. We have resent to you the invoices for the cell number.
We have checked the account and do pick up that no usage limit has been set up on the account for the account to switch over to Top Up function once the 5GB has been used up, until next data allocated on the 20th.
The account has been billed for extra data usage after the 5GB has been utilized.
Please use the short code to set up the usage limit on your device. *141*5#
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred.
We have updated the delivery method to email function. We have resent to you the invoices for the cell number.
We have checked the account and do pick up that no usage limit has been set up on the account for the account to switch over to Top Up function once the 5GB has been used up, until next data allocated on the 20th.
The account has been billed for extra data usage after the 5GB has been utilized.
Please use the short code to set up the usage limit on your device. *141*5#
Kind Regards,
Alice van der Merwe
***