AG
Andre G

1 reviews | Active since May 2013

08 Jun 2016, 07:20

The keep on taking my money 2 years after closing my account

<p>I do not have any account with MTN and yet fir the last 2 months they have been debiting my account. I have tried the call centre without any success. I get passed around from the one person to the next and they keep on saying they escalate they query but I still do not get any answer. It seems the only other option available is to open a case of ***** against them.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply08 Jun 2016, 07:51
Official

Thank you for your post.

We sincerely apologize for any inconvenience you may have experienced with our service.

Thank you for your time on line.

Please can you email to me the affidavit and certified ID copy to send the request to the ***** department to investigate.

The debit order has been cancelled as per the request. We have suspended the sim card due to contract ***** taken in your name.

Kind Regards,

Alice van der Merwe

REQ:***