hH
hellopeter H
1 reviews | Active since Jan 2016
12 Apr 2016, 14:09
The joke that is MTN online shop for Fibre
Over the last 5 days I have been unable to purchase a DATA top-up on the MTN online store for my Fibre line. (they say they are experiencing issues with the store but cant make a plan to sort customers out.) <br> <br> MTN has ZERO other options in order to get more data for the service and the call center numbers are unprepared to handle any issues regarding fibre. If you are planing to get MTN FIbre maybe wait as this company is wholly unprepared to be an ISP.<br> <br> p.s And though they claimed on installation in the area to use a OPEN access model to allow you to choose your own ISP they have not followed through with this.
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MTN South Africa's replyOfficial
13 Apr 2016, 15:12Hello AharperZA,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. As per our telephonic conversation, we have loaded the 200GB Ad hoc bundle on your Fibre account as you requested.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. As per our telephonic conversation, we have loaded the 200GB Ad hoc bundle on your Fibre account as you requested.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
MTN South Africa's reply13 Apr 2016, 15:12
Official
Hello AharperZA,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. As per our telephonic conversation, we have loaded the 200GB Ad hoc bundle on your Fibre account as you requested.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. As per our telephonic conversation, we have loaded the 200GB Ad hoc bundle on your Fibre account as you requested.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***