The issues just keep coming.... :(

<p>I am so frustrated with my MTN billing. I came over from Altech Autopage and never had a problem for 20 years. Since moving over to MTN my outgoing facility has been suspended twice (once because my debit order details were not transferred with the contract as promised in writing and the second time because someone set some ridiculous limit on my account). Also, my itemised billing disappeared. I use my cell phone for business purposes, so need to claim for my business calls. Firstly I was struggling to have the itemised billing activated so that I can access it via the website. This has now been done, but I am still battling to get the itemised billing from 28 August to date so that I can claim my business calls from my company.</p> <p>This month I received a large data bill which is completely confusing to me. I called the MTN call centre and they sent me a breakdown of the URL's. I had a look at the URLs and none of them are fami**** to me. At the office I connect to the FNB wi-fi and at home I connect to my Telkom ADSL wi-fi. The only thing I would use data for is while I am out of the office or home is for WhatsApp and very seldom Google Maps?</p> <p> Lastly I was caught with an upgrade deal on Black Friday promising loads of free minutes and data, but I am still getting messages from MTN saying:</p> <p> “You are depleting Date at Out of Bundle Rates…” and</p> <p> “This is a reminder that you have exceeded 50 % of your credit limit”</p> <p> I should have lots of free minutes and data available on the special!</p> <p> Please could you firstly provide me with the itemised billing from 29/08/2016 as requested on numerous occasions and also investigate what is going on with my account and give me some feedback. </p> <p>To date, despite my numerous interactions with MTN, I have been unable to find a person to assist me.</p> <p> </p> <p> </p>