1 reviews | Active since Mar 2011
The internet did not work
I already once complained on hellopeter about the browser giving me a generated message from mtn telling me i dont have funds but checking the balance tells a different story! Yesterday i had that problem all night and phoned several times to get it fixed and while at it they refunded me for the before for the general mtn problem of that day.<br> So eventually the interneted worked again after try x but by then the refunded money was gone. I now phoned to day and tried to get it resolved but they keep on saying but it has been used on internet -hello it wasnt working!<br> So please give to me what belongs to me... Ive been with MTN for years but the treatment now is very disappointing not the way you should treat your furniture.... Please lets fixed it and be happy!
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that your account was credited with airtime on 2015-02-16 and thereafter the airtime was depleted on multiple internet connections. The system shows that you were able to connect to the internet.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that your account was credited with airtime on 2015-02-16 and thereafter the airtime was depleted on multiple internet connections. The system shows that you were able to connect to the internet.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,