MM
Malibongwe M

1 reviews | Active since Jun 2016

08 Jun 2016, 09:16

The Insurance That Does Not Care at All

<p>I think MTN Insurance is the worst financial service provider. I am not sure if even the Mike who responds to this messages is not on drugs or some ******bag who gets paid by MTN to lie on this. In my previous reviews he responded that they will be in contact with me shortly. I have not heard a word. I think the best thing for me to do now is to report it to my attorneys, I am deadly sick and tired of this ******* by MTN. I went to the store at the Vaal Mall and they also could not assist and they told me that another lady has been waiting for longer than a month already since she lodged her insurance claim. Why the 4uck should I keep pay MTN because their customer service is *** and bu!!****? Let's see what happens from now.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply08 Jun 2016, 12:50
Official

Good Day Mnnmal001,

Thank you for your post.

Please accept our apologies for the lapse in service and the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly note that the matter has been escalated to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.

Kind Regards,

Zukiswa

REQ:***