The incompetence of MTN is incredible

After numerous letters and telephone calls we finally succeeded in moving my number to prepaid, yet yesterday MTN attempted to deduct R652.80. I had even stopped my debt order for MTN. The bank charged me R100 for the refused debt. I would like to know why you tried to debt my account. That is attempted theft and I want a refund of the the Bank fees as well as the money deducted from my account since April.<br> Below is an Email from MTN<br> <br> Thank you for your email.<br> <br> Please be advised that cell phone number 741*** has been migrated to MTN Prepaid. Please allow 2 to 24 hours for activation. Once Activation is successful, you will receive a SMS Notification.<br> Trust that the above is all in order.<br> Best regards,<br> Thembekile Mathopo <br> MTN Retentions<br> Reference Number: ***2<br> <br> I had requested the above be done end of April as contract ended in April. Made this request in March, only took MTN four months all the while MTN deducted a monthly subscription fee. incredible