THE HIGHEST LEVEL OF INCOMPETENCY & UNPROFESSIONALISM

It was on a Monday the 18th when l went to MTN Witbank at the Highveld Mall and the consultant Zanele assisted me without any complain to submit a claim for my ****** phone and l got a reference number ***. Then she adviced me to check with the MTN insurance on the progress of the claim. Wednesday then Thursday on the 21st l decided to with the MTN Insurance ***) on to be told the claim was not recieved (how? i wonder). Then Friday in the late afternoon l went to the same MTN Store for assistance and Charmaine assisted me without any complaints again and ccd me on the email she was requested the insurance to lodge my claim. Now its 3 days after the second followup and still no claim recieved according to MTN Insurance yet l have Reference number (FOR WHAT THEN & WHERE IS IT COMING FROM IF CLAIM NOT RECIEVED). Am really angry and ****ed on how this MTN Insurance works because this is high level of incompetency.# just thinking of cancelling the insurance because it useless.