MW
Megan W
1 reviews | Active since Nov 2012
08 Mar 2018, 13:33
The harassment never stops
Dear MTN I was one of your first customers, probably 20 years ago. I believe in loyalty and for a long time I held a torch for you. In the last year I have had disputes on my account, which were never resolved despite the many hours I spent trying. Numerous times I have asked you not to phone, SMS and email me with promotions. To no avail. I get harassed every single day. When researching contract options, I figured out what I suspected for a long while. I can get a much better deal elsewhere. In the last 24 hours you have phoned me FIVE times about my contract renewal. When I asked you to stop phoning, I was told that you won't stop phoning me until I upgrade my account. Now I'm going to do the only thing I can to stop this harassment, I'm going to cancel my contract and migrate to another service provider. Sincerely Fed-up Megan
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MTN South Africa's replyOfficial
09 Mar 2018, 09:04Good day Megan,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that i have sent a request through to our marketing department to remove your number from the marketing database.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply09 Mar 2018, 09:04
Official
Good day Megan,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that i have sent a request through to our marketing department to remove your number from the marketing database.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,