The Greatest Display of Ineptitude!!!

All that this company is great at doing is displaying ineptitude. I have been trying to cancel my contract since March 2021 and it has been a pain. MTN now owes me money that I will never see again. After confirmation that my contracts has been canceled I still got billed. After many months I got them to stop billing me(I will not even get my money back). After I thought it's all over I still got billed but less this time. Now they are saying that they never canceled the insurance. My first question would be how do you cancel the contracts on two devices without canceling the insurance (it's basic common sense, you don't even have to go to school to know this.) Now it's been months and I am still trying to cancel the insurance with no response from anyone. I wish the CEO and the HR staff would get a cramp for allowing this level of ineptitude. You all have failed your roles in this company and non of you fit the job description of your position. You are all utterly useless.

I will advise anyone and everyone. If you have a contract with MTN get out now while you still can and if you are considering using MTN as your network provider be warned and stay away. I am indignant!