THE GREAT CONTRACT *******

<p>I just can't believe that companies get away with these sort of underhanded tactics.</p> <p> </p> <p>I have an existing contract with MTN which expires on the 5th of feb 2017. I phoned in in January already and ask them how are we going to proceed in ending the contract and migrate me to prepaid. The agent then said I simply have to phone on the 6th of February and ask them to migrate me to prepaid. I told her that that is actually strange because normally you have to give 30 day notice and she then said they've changed that.So far so great right? Phoned in today and this lady explains to me that I have to fill in a form and that it'll take 20 days to close my account. </p> <p> </p> <p>That means I'll have to pay an additional payment in March which I feel is not fair. I told the call centre agent that this n ot what the previous agent said. She then told me that in my contract it states that they have the right to change processes without having to notify me.The reason they changed the process was because people switched to prepaid but actually wanted to upgrade and this apparently happened in the 3 weeks after I innitially phoned.I want my contract to be ended immediately as we agreed upon originally (24 month).I followed their so called processes only find out there isn't really any.I will never take up another phone contract and least of all with MTN as I've never been able to end my contracts with them in the 24 month period that I signed for</p>