the game of who gives up first

<p>On the 1 June i purchased a R300 voucher from checkers in Herm**** Voucher no ********** ********** 61 SANTM16LTJ2. cell no ********** 672</p> <p>It did not load onto my phone. I did not recieve an sms to say you have been credited with R300.</p> <p>I drove home and called MTN 808 spoke to Genteleen who spoke to her supervisor who said to inform me that some times it takes up to 24 hrs to load.She said she would call me the next day to see if it loaded. I am still waiting.</p> <p>I then purchased on the 2nd June via internet banking a R60 and 1 gig data and my phone has no airtime or data</p> <p>Over the next 25 days i have</p> <p>waited for christina moloto to call me back</p> <p>Babalwa in jhb escalated it Ref ********** </p> <p>Tanya Ferguson asuured me it would be sorted out Ref ********** 235</p> <p>Zimasa Maskil not only escalated it she gave me this no to call 011 ********** which happens to be an engineering company in jhb who gets many calls from unhappy mtn customers daily. How stupid</p> <p>Spoke to Dinesf , a supervisor from durban MANY TIMES he said he could see the problem and said he loaded my phone with R180 and R120. It did not load</p> <p>I have driven over 100km round trip twice to Somerset mall MTN </p> <p>Firstly Daniel, WHO COULD SEE THE PROBLEM AND SEE IT DIDNT LOAD, logged usd ********** </p> <p> and Mandoda HermansCOULD SEE THE PROBLEM, logged smc ********** 5238</p> <p>Then when i called Mandoda a week later he says i must get an itemized billing as he cant help me</p> <p>If you try to call the head office , i have tried 6 times, it is never answered</p> <p>You cannot get through to anyone</p> <p>808 can only log a complaint and escalate it.BEYOND USELESS</p> <p>Its a game . who gives up first.</p> <p>2 years ago Mtn debit R8000+ for a data ****le that was in a drawer in a locked house as we were overseas.</p> <p>i fought for a year and got R1675 back and a promise that it would be looked into.I NEVER HEARD A WORD</p> <p>I cannot understand how a company can be allowed to work like this.</p> <p>It is no longer the money , but the pricipal.</p> <p>If you read posts on fb , its just person after person saying how they have lost data or money.</p> <p>How does one make them accountable.Do i need to put up a banner? </p> <p>The frustration is unbelievable.Mtn does not care. They are making and *****ing so much money , they are really not bothered if i walk away</p> <p> </p> <p> </p>