The emotional and financial abuse I have suffered at the hands of MTN and Shapiro shaik defries and attorneys

Around March 2023 , I entered MTN at liberty mall to purchase a cell phone on contract. A few months down the line I encountered financial problems and failed to make payments for the phone . My account was then handed over to Shapiro shaik defries and attorneys , which was only the beginning of my problems . Over the last 3 years I have suffered from depression and failed suicide attempts because of the way Shapiro shaik defries and attorneys consultants have treated me . I have proof of payments that I have collected over the years trying to settle this debt and I have provided all of them but still there’s no sign to an end.

The last straw as 30th June 2026 , I called them once more and asked to settle the account and clear my name . I was told to pay R16 227 of which I painfully did , I was told that I would receive my settlement letter in 21 days and had to wait and I did . The name of the lady is rina ramodi and her supervisor is benny mosia . They made me believe the horror of calling them every month and asking for feedback at my own expense would end .

On the 30th of July I called once more to ask for my settlement letter since it had been passed the 21 days and no response was provided. On the day I spoke to zamile Mtshali who attended to my matter after hours of waiting using my own airtime. She then informed me that I was still owing R7000 and the account had not been settled which sent me on a spiral, she claimed that it was an error by the last consultant and that I had to pay that amount of money to close the account. Which I did not understand since I remember asking profusely if that was the outstanding balance I needed to pay to put an end to my suffering. I then added MTN manger bonginkosi Hadebe to the call and asked to query this matter and resolve it amongst themselves since I had done my part . They both promised to resolve the matter and would send me a settlement letter within a few days .

Today I write this review to say , I still have not been assisted and feel like I have been ****med R16227 and all the other monies I have been paying over the years . This is not small money for someone like me . I am tired and feel like I write this review as my last will on this earth . To those that care and love me , I am sorry I just couldn’t take it anymore.

I haven’t been able to move forward with my love due to this debt and feel like there’s nothing else to live for . To those that haven’t yet experienced this please don’t wish to ever . I so wish there was someone who could help me resolve this issue because clearly Shapiro shaik defries and attorneys plus MTN are not willing to .