NP
NECTARIOS P
1 reviews | Active since Mar 2010
02 Mar 2015, 11:21
THE DO NOT HURRY UP
I have taken my phone in 2 weeks ago for repair at the MTN store in Vanderbijlpark. There was a problem with the phone magnetic strip that was coming loose.. I specifically asked that I get the phone back before 10th March 2015 as I will be going overseas. They were very fast to send me my new phone upon renewing my contract 2 months ago..They have corresponded with me (Phaphamang Nene) but I am still waiting for some gurantee how soon I will be getting my phone back... The number ref on E-Mail is #***]. I am worried I will not have a phone before I leave....
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MTN South Africa's replyOfficial
09 Mar 2015, 15:22Hello IAMPOIZON,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
Thank you.
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
Thank you.
REQ:***
MTN South Africa's reply09 Mar 2015, 15:22
Official
Hello IAMPOIZON,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
Thank you.
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
Thank you.
REQ:***