The devil would get better service in heaven

I posted a review on Hellopeter on the 08th of September where I complained that I have been waiting for over a month for my new handset to be delivered which was part and parcel of an upgrade. MTN responded as per the below:

"the matter has been escalated to Sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan".

I have not been contacted by the alleged Sales supervisory team and frankly do not even believe that they exist.

I have called the customer service centre on numerous occasions, but to no avail. I waited for 45 minutes for my call to be answered today and was, in true MTN style put on hold for another 15 minutes after the call centre consultant was “transferring” me to the manager. Needless to say I hung up the phone.

So I have been looking for the ombudsman for MTN on the internet and to no surprise saw an article where MTN was voted the worst telecommunications service provider. You would think that after being voted the worst service provider, MTN would do something about the atrocious customer service they fail to deliver. I regret every single day having renewed my contract with MTN.

MTN are in breach of their contract and have failed to execute the delivery of my handset. I am in desperate need of a handset as my current handset is not working any longer. Thus, I have no means to communicate and MTN by their absolute disregard for customer service is in fact putting me at high risk by having no source of communication.

No doubt, I will receive another auto generated response from “mike” telling me that they will attend to my concerns, knowing full well that nothing will be done.

To anyone who is reading this, please go with an alternative service provider who actually delivers on their contractual obligations, deals with customers in an efficient manner and has integrity.