The debited my account incorrectly and refuse to refund bank charges

On 22 November I called and set up a debit order (Reference number ********** 22). I confirmed with the agent that the amount to be debited would be R2452.00. On 5 December MTN attempted to collect R4600.00. This resulted in an RD and R185.00 being charged by my bank.

I lodged a request for a refund with MTN on the 6th Reference number 1- ********** 2234. To date I have received no feed back. I call and get told all they can do is escalate the matter. This is ridiculious, how long does it need to take. All references have been logged with MTN and therefore MTN can go back and listen to all the voice recordings.

I want the R185.00 deposited directly into my account and not a credit to be passed on my account.

This is a stuff up from MTN and they need to fix it.