The customer service is cancerous

<p>MTN Canal Walk and the 808 customer service are pathetic in general. They have managed to cook up so much hate in me.</p> <p>Anyway, I took out an upgrade on my contract which came to an end. Biggest mistake of my life by a long shot. The Sony Xperia M5 with the combination of MTN feels like watching team Rocket catch Pokemon.</p> <p>The phone itself was technically awful, however, MTN Canal Walk (and probably any other MTN store I guess) don't do phone calls but walk ins only. As I have done 5 walk ins for the month of August (phone is over a month old) I received no feedback from those genius consultants about the phone's status or condition or when I'll ever get the phone back.</p> <p>They tell you to call 808, but when you do... 808 agents tell you to follow up with the store consultant.. they have this nice system in place where they keep you prisoner... rob you, and avoid you drawing blood.</p> <p>they leave you no other choice but to draw blood.</p>