The culture is one of "Business is Great except for the customers"

REF ACCT# A***

EMAILS & VOICE MESSAGE NOT RESPONDED TO

EG Sent: Wednesday, 30 June 2021 16:49 To: 'Carmen Barnes [ MTN South Africa ]' *** Subject: ****** | MTN ***

Hi Carmen,

Hope you’re well.

Regional Sales Manager for MTN?

I need to get to a person that REALLY knows about this below. So I’m spelling it out only so that you’re able to put me on to the right person

It is not straightforward, people are not aware of it, and I usually/ always get the wrong information.

1. When you leave the country and… do not want to receive calls because that costs too much: even if you’ve set the phone to “divert all to voicemail”, the network “seeks” you, finds you [in the USA in my case] and from then on diverts calls to you – in the USA Once it’s found you, it keeps diverting to the US until you get back to SA. Every time it does that, it costs!!

2. There is a longish code/ number that you call BEFORE leaving SA It is to unconditionally divert all calls to VoiceMail  BEFORE the system looks for you so to speak.

3. I had this with Vodacom and need to get it for MTN please

I look forward to connecting with someone that is completely fami**** with this. Yes – I have tried the call centre and they really couldn’t help.