The continuous disappointment

<p>You know,</p> <p>I was so excited to receive my new phone on the 27th of June 2016. Though, unfortunately I had to sadly return it as it had a faulty speaker and I had trouble hearing people that call me (was the same on their end) later on the week 3 July 2016. I was informed that I had to wait at least a minimum of two weeks before I received the device back. I surely did let the consultant assisting me that I didn’t want the device I had repaired but required a new one. I surely know that two weeks would gone past without anyone calling to inform me what the status of this situation is and if I will be receiving a new device or not.</p> <p>To some degree – MTN always manages to let me down, as this is not my first encounter.</p> <p>I wish that someone would let me know what is going on as I am definitely not going to pay for a device that is not in my possession.</p> <p>Account number:A ********** </p> <p> </p>