RG
Radicaal G
1 reviews | Active since Jul 2015
27 Jul 2015, 14:02
The continued pacification of customers.
I have lodged several complaints with MTN and have repeatedly been told that these are being escalated but with no forms of recourse being suggested and no form of communication to verify said escalation.<br> This seems an awful lot like pacifying a child whom you think wails incessantly.<br> Why should a paying customer wait over a month for recourse or at the very least acknowledgement and an undertaking to rectify?<br> I feel that these complaints fall on deaf ears
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Replies (1)
MTN South Africa's replyOfficial
06 Aug 2015, 11:17Hello Radicaal,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that your number *** has been credited with R20 airtime for the 1GB Night Express bundle purchased on the 4th and 5th of July 2015.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that your number *** has been credited with R20 airtime for the 1GB Night Express bundle purchased on the 4th and 5th of July 2015.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply06 Aug 2015, 11:17
Official
Hello Radicaal,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that your number *** has been credited with R20 airtime for the 1GB Night Express bundle purchased on the 4th and 5th of July 2015.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that your number *** has been credited with R20 airtime for the 1GB Night Express bundle purchased on the 4th and 5th of July 2015.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***