The company where "NO" seems to be the answer to everything!

<p>2 weeks ago I pre-ordered a Samsung S8+.</p> <p>I was told I could get the phone on a R779 per month contract. I informed the sales/call centre person that I wanted to retain my current contract, which is now due an upgrade, and get the new handset.</p> <p>My current contract is R579 per month.</p> <p>I have been with MTN for 22 YEARS. In that time I have spent close to R200 000 on premiums.</p> <p>I was told "No" it can't be done.</p> <p> </p> <p>Does Mtn believe 22 years of loyalty counts for anything... "No"<br />I wrote to Hello Peter. I received a reply saying that the matter was escalated and they hoped they could restore my faith in them.</p> <p>Two weeks passed. "No" answer. I wrote again.</p> <p>I received a call telling me (from a very nice lady) that I couldn't be helped. I must pay R779 per month and then I can have the phone. "No" help and "No" escalation it seems.</p> <p> </p> <p>The actual cost of a Samsung S8+ is around R4200. (Google it)</p> <p>I have spent around R200 000 in 22 years and Mtn can't reward that loyalty by allowing me to retain my contract payment and give me a new phone. "No" is the only answer I have received.</p> <p> </p> <p>To top it all, the poor lady who Mtn got to phone me back wasn't in a position to make those decisions anyway. "No", she can't help....</p> <p> </p> <p>Vodacom, who don't know me from a bar of soap are willing to offer me the S8+, a better package AND for R130 less per month! HOW can they do that and Mtn's answer (to everything) is "No"?</p> <p> </p> <p>If all you care about is income, you'll soon be losing mine. Will you really care? "No" would be my guess.</p> <p> </p> <p>SAD!</p>