1 reviews | Active since Jul 2012
THE CO. THAT CLAIMS THEY ARE BIGGEST IN AFRICA
I have been a MTN contract client for 14 years. Upgraded on 02/03/15. I have phoned the 808 number at least 90 times since & 90% of those times the phones are just cut off or no answer - holding on at times for 20 minutes . My old contract was running until the 12/03 and they would bill me as such but cut my BIS on the 4th or 5th March 2015. On the 28/03 my data ran out.... When you want to load data it gives you a few options i.e. 100MB @ R29- internet bundle. When you choose \internet bundle"you only get 75MB - no idea where the rest of this \""bundle\"" is - misleading /*****??. No internet only data option. I hav'nt been able to make a call since 31/03 although I have 37 min. available. It is already the 2/04 &"
We are truly sorry for the delayed response and for any inconvenience caused.
We are aware of our call centre currently experiencing high call volumes, resulting in longer waiting periods.. We will suggest that you make use of our live chat service (Webchat) in order to get any issues resolved going forward.
Please copy the link below into your web browser, type in your cell-phone number, click on next and wait for the chat window to appear:
https://www.mtn.co.za/support/Pages/Ask_a_question.aspx
We've looked into the data bundle purchase (*141*0#) and can confirm that when selecting the 100MB for R29.00 and completing the transaction the full 100MB's of data is available.
We have now perused your account and see that a request (SMC/***) has been logged with our back-end office for the issue being experienced with you not being able to make outgoing calls.
We will touch base with you as soon as we can get feedback on the escalation that was done.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the delayed response and for any inconvenience caused.
We are aware of our call centre currently experiencing high call volumes, resulting in longer waiting periods.. We will suggest that you make use of our live chat service (Webchat) in order to get any issues resolved going forward.
Please copy the link below into your web browser, type in your cell-phone number, click on next and wait for the chat window to appear:
https://www.mtn.co.za/support/Pages/Ask_a_question.aspx
We've looked into the data bundle purchase (*141*0#) and can confirm that when selecting the 100MB for R29.00 and completing the transaction the full 100MB's of data is available.
We have now perused your account and see that a request (SMC/***) has been logged with our back-end office for the issue being experienced with you not being able to make outgoing calls.
We will touch base with you as soon as we can get feedback on the escalation that was done.
Regards
Tim
MTN Complaints Management Team: REQ:***