The circus continues!

Below is the correspondence regarding my two previous posts. This is how MTN deal with their clients if anyone's interested.

See Below:

I have already gone down this route on Gordon’s advice but they tell me they dont have stock. To be honest I’m not interested in doing business with you. I am insisting I get compensated for the months MTN have messed me around! I’ve already gone to MTN Hyde Park and paid the cancellation fees which your lady there gave me this morning on both those lines. I’ll ll forward you the receipts as soon as im back at the office

Please make sure the cancellations are actioned with immediate effect. I’ll await your feedback regarding the compensation.

Thank you

Marco Velosa Senior Manager: Advertising & Sponsorships M-Net General Entertainment

On 06 Mar 2019, at 10:42, Tumelo Nyamane [ MTN South Africa ] ********** wrote:

Good Morning Marco, Please be advised that I have approved an early upgrade. Due to the stock issue on our end we are unable to capture for you. You may go to your nearest MTN store and check if they have stock. Kindly note that if the store confirms the stock availability please inform me on email for me to adjust the termination date so that they can be able to capture. As per our March 2019 booklet I phone 7 (32GB) goes for R399 Package : MTN Made for me S (incl : 50 minutes +50 sms +350MB) *MTN prices are subject to change as per our T&Cs If you still want to continue with the Early cancellation kindly advise so that I can arrange one. Hope you find the above in order. <image014.jpg> Warm regards, Tumelo Nyamane Supervisor: Retentions and Winback C: 135 ********** | mtn.co.za This email is confidential. If you have received it in error, you are on notice of its status. Please notify us immediately by reply email and then delete this message from your system. Please do not copy it or use it for any purpose, or disclose its contents to any other person as to do so could be a breach of confidentiality. Thank you for your cooperation From: Marco Velosa ********** Sent: Wednesday, 06 March 2019 10:07 AM To: Tumelo Nyamane [ MTN South Africa ] ********** Cc: Zanele Mazibuko [ MTN South Africa ] ********** Subject: REF: ********** 36 Strand No. 2 Here is the other. I’m expecting an urgent response on this matter otherwise I will escalate to Enzo Scarcella, your COO who we do business with. <image015.png> Marco Velosa Senior Manager: Advertising and Sponsorships M-Net Entertainment Channels <image016.png> <image017.png> + ********** 7520 <image018.png> + ********** 1011 <image019.png> 144 Bram Fischer Drive, Randburg, 2194 <image020.png> www.dstvmediasales.com From: Marco Velosa ********** Date: Wednesday, 06 March 2019 at 08:14 To: "Gordon Rikhotso [ MTN South Africa ]" ********** Cc: ********** ********** Subject: Re: upgrade Hi Gordon As per our previous conversation, please can you confirm that the monthly amounts of R99 will be credited on the numbers 078 ********** and ********** because of the ongoing issue around upgrading these lines to include handset which you’ve explained you still don’t have stock. To reiterate, we’ve been paying subs on lines that have no devices and was convinced by retentions in November 2018 to keep the lines and upgrade them to include devices. I agreed to this but as yet, still haven’t received the iPhone 7s this arrangement bas based on. Also, please can you give me an update on this current situation with regards to stock. Kind regards, <image021.png> Marco Velosa Senior Manager: Advertising and Sponsorships M-Net Entertainment Channels <image022.png> <image023.png> + ********** 7520 <image024.png> + ********** 1011 <image025.png> 144 Bram Fischer Drive, Randburg, 2194 <image026.png> www.dstvmediasales.com From: "Gordon Rikhotso [ MTN South Africa ]" ********** Date: Friday, 15 February 2019 at 12:18 To: Marco Velosa ********** Subject: RE: upgrade We need to have our convo on the recorded line just in case you need a call recording or anything like that , I will keep trying it could just be the network <image027.jpg> Warm regards, Gordon Rikhotso Agent: Retentions and Winback C: +27 83 ********** ********** | mtn.co.za This email is confidential. If you have received it in error, you are on notice of its status. Please notify us immediately by reply email and then delete this message from your system. Please do not copy it or use it for any purpose, or disclose its contents to any other person as to do so could be a breach of confidentiality. Thank you for your cooperation

From: Marco Velosa ********** Sent: Friday, 15 February 2019 12:17 To: Gordon Rikhotso [ MTN South Africa ] ********** Subject: Re: upgrade Or I can call you on your cell listed beliw

Marco Velosa Senior Manager: Advertising & Sponsorships M-Net General Entertainment

On 15 Feb 2019, at 12:15, Gordon Rikhotso [ MTN South Africa ] ********** wrote:

I’m getting your voicemail, is there not another number I could call you on <image001.jpg> Warm regards, Gordon Rikhotso Agent: Retentions and Winback C: +27 83 ********** ********** | mtn.co.za This email is confidential. If you have received it in error, you are on notice of its status. Please notify us immediately by reply email and then delete this message from your system. Please do not copy it or use it for any purpose, or disclose its contents to any other person as to do so could be a breach of confidentiality. Thank you for your cooperation

From: Marco Velosa ********** Sent: Friday, 15 February 2019 12:12 To: Gordon Rikhotso [ MTN South Africa ] ********** Subject: Re: upgrade Hi Gordon Reach me on ********** 011. Im available now. Thanks

Marco Velosa Senior Manager: Advertising & Sponsorships M-Net General Entertainment

On 15 Feb 2019, at 12:10, Gordon Rikhotso [ MTN South Africa ] ********** wrote:

Good day Please let me know when you are available and which number can I get a hold of you on <image001.jpg> Warm regards, Gordon Rikhotso Agent: Retentions and Winback C: +27 83 ********** ********** | mtn.co.za This email is confidential. If you have received it in error, you are on notice of its status. Please notify us immediately by reply email and then delete this message from your system. Please do not copy it or use it for any purpose, or disclose its contents to any other person as to do so could be a breach of confidentiality. Thank you for your cooperation