The case of the missing airtime
I have noticed for the last couple of months that my airtime is simply disappearing. First it was Dropbox, and now it's downloads of gaming applications which I have never used.<br> <br> Please investigate who has set themselves up as beneficiaries of airtime on my number, as I never agreed to anything like this. Once you have found these subscriptions, remove them immediately. I don't want any \subscriptions"whatsoever on my cellphone."""
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
04 Sept 2015, 14:50Hello gnarlsb,
We are truly sorry for any inconvenience caused and for the breakdown in service.
Kindly note that we've now escalated your complaint directly to our Prepaid Department. They will be able to check your prepaid transaction history and confirm what/how your airtime is being depleted.
We've requested that you be contacted directly on the number provided.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the breakdown in service.
Kindly note that we've now escalated your complaint directly to our Prepaid Department. They will be able to check your prepaid transaction history and confirm what/how your airtime is being depleted.
We've requested that you be contacted directly on the number provided.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply04 Sept 2015, 14:50
Official
Hello gnarlsb,
We are truly sorry for any inconvenience caused and for the breakdown in service.
Kindly note that we've now escalated your complaint directly to our Prepaid Department. They will be able to check your prepaid transaction history and confirm what/how your airtime is being depleted.
We've requested that you be contacted directly on the number provided.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the breakdown in service.
Kindly note that we've now escalated your complaint directly to our Prepaid Department. They will be able to check your prepaid transaction history and confirm what/how your airtime is being depleted.
We've requested that you be contacted directly on the number provided.
Regards
Tim
MTN Complaints Management Team: REQ:***