NO
Nico O
1 reviews | Active since Aug 2018
14 Aug 2018, 14:35
The "Bozza" Network!
Just wondering...
Has anyone had a similar experience with the "Bozza" network?
I contacted them on Friday to assist me with an early upgrade. It was escalated and approved pending final invoice that needs to be closed by midnight 13/8/2018. I was advised to contact them again on 14/8/2018. I contacted them at 8:00am no success. I contacted them again at 10:00am just to be cut off for 15th times. Finally i got ahold of them around 12:30pm. I was told that they cannot assist me after it has been approved? Honestly I do not understand? I have requested that a supervisor or manager contact me once they are out of the "meeting" they were in. Still no luck?
Possibly the worst experience I have ever had with a mobile network provider. I now remember why I cancelled my previous business accounts.
Thank you "Bozza" network for once again failing.
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MTN South Africa's replyOfficial
19 Aug 2018, 17:08Thank you for your post.
Kindly receive our sincere apologies for the inconvenience caused.
As per our telephone conversation we glad to hear that your query have been resolved accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply19 Aug 2018, 17:08
Official
Thank you for your post.
Kindly receive our sincere apologies for the inconvenience caused.
As per our telephone conversation we glad to hear that your query have been resolved accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,