The BOZO network

Good day

On 21 May I was called by the Mtn Retentions dept by a lady whose name I cannot remember now, although I think it started with an ‘R’. I was previously on a sim only contract which was due to expire. I was not interested in upgrading at the time because there were no phones that interested me.

The consultant offered me a sim only contract which she advised would be R79 per month, with 10gb of data and 150 mins. She said that it was a limited offer and only available via the Mtn Retentions department. She also advised me that I would be able to upgrade or change the contract after 3 months with a fee involved.

After having checked my statements I calculated that I am being charged R359 per month and not the R79 that I agreed to. A consultant at the customer service today confirmed the R359 per month for a Made for me xs contract.

I did not agree to paying R359 per month and only consented to R79 per month. I demand to listen to the call related to the upgrade with your consultant from 21 May. This will confirm that I was indeed ****med and **** to by your staff.

Once this has been done, I wish to be refunded and to cancel the contract with immediate effect and with no charge to me.

The reference for the upgrade is ***.

Your swift response in this matter will be appreciated.

Before posting this, I have tried making contact via the call centre 135, via email and on Twitter. I’ve been told their Retentions dept has been having problems. For how many days now? Are they ALL on leave or something?