1 reviews | Active since Feb 2011
The blind is leading the blind!
Upgraded my contract to a 20 g (2 Feb) with the fastest router from MTN (and LTE sim cards) and since then the internet is so slow I cannot open a web page. After numerous phone calls to the technical and accounts departments I went to Cradlestone Mall to assist. The lady told me she will phone me back - still waiting. Complained on the face book page but the service there is even worse! Phone again the technical dept last night - couldn't help! So I am paying for a service since the beginning of Feb which I cannot use and MTN staff does obvious not get trained on the consumer act! The one dept blames the other one and so the saga continues..... what a shame that such a huge company can employ staff that are uncapable to solve a client's problem!
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Where is the problem experienced,(above physical address or other)?
If the problem is experienced in a car, were you using a bluetooth car kit?
Thank you
Wenzile Masina
REQ:***
Thank you for taking time to raise your concerns with MTN.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Subscriber name& surname:
Mobile number(s) experiencing the problem:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
MTN devices in use,(make & model):
Type of household,(house, duplex/ townhouse or office block):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
Description of package,(i.e. MTN Anytime 100 etc.)?
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
Physical street address:
Suburb:
City:
Is the problem experienced voice or data problem?
Provide a brief description of the problem experienced:
When was the problem experienced,(time of day & weather conditions etc.)?
Where is the problem experienced,(above physical address or other)?
If the problem is experienced in a car, were you using a bluetooth car kit?
Thank you
Wenzile Masina
REQ:***