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mngunibongani M

1 reviews | Active since Dec 2016

01 Dec 2016, 22:19

The biggest and regrettable mistake anyone can make is to sign up for stupid MTN contract!!!!!

<p>I have been taken from pillar to post by Mtn branches at Menlyn Maine in Pretoria and customer service call centre, no one is able to assist me with a settlement amount on my account,i have queried with them few times and i was advised that my account is with legal, however i am not allowed to speak to them to get answers,on the 30th th i called the contact center and spoke to Sinethemba who took my contact details and promised that their legal department will get hold me and no one has actual took the time to call me, on the 01 Dec i called mtn to find out why has anyone contacted me and of course it took 20 min for the phone to be answer by switchboard the lady did not even transfer me to the correct department and i had to wait for another 30 min to be assisted by someone wh told me that they can not help because my account with legal and gave me contact details to call,her name is Phlisiwe ********** 500, i demanded to speak to her manager Nadia Alie and i was give the same answer that they cannot help and i must call this number ********** 000 of course it took another 30 minutes for anyone to answer the phone and again to be told that they do not have my account with them and i must call mtn legal and to my suprise their switchboard transfered me to customer service again and only to find that Sinethemba did not log the case with their legal and now i must wait 72 hours to get a settlement amount,like really i want to pay you but i must wait for your legal to determine how much and log another case to get an answer. thank you to Bonisa Nduku who actually gave me all details of all their ompetent staff. ALL I WANT IS A SETTLEMENT ON MY ACCOUNT SO I CAN NO LONER USE THIS STUPID NETWORK</p>

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Replies (2)
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mngunibongani M's update02 Dec 2016, 10:48
Reviewer Update

Hi Alice

I need the settlement amount for all my contracts,i have 2 cellphone,one expired August and 2nd one expired last month and you are still billing me on it,i have a laptop as well,so i dont need the amount behind/arrears only,i need the whole settlement amount for all my accounts

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mngunibongani M's update02 Dec 2016, 12:42
Reviewer Update

Mtn another 20 minited on the line and no one is answering dis damn swithcboard,CAN ANYONE GIVE ME WHAT I WANT,SETTLEMENT FOR ALL MY ACCOUNTS,HOW HARD CAN IT BE?