RJVV
Richard Jansen Van Vuuren
1 reviews | Active since Aug 2011
22 Aug 2017, 14:08
The big company doesnt care
Ok MTN after months of begging you to help me with countless complaints and calls you have finally made it clear you have no intention of helping me. I will now stop pursuing this. All i am asking is that you waiver the cancellation fee for my contract that is not working because of your inability to fix it. Please lets just end this fiasco with MTN doing one right thing. I tried to speak to your retentions department today 22.08.17 but they were closed for the day at 14:00.
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Replies (2)RJVV
Richard Jansen Van Vuuren's updateReviewer Update
24 Aug 2017, 15:52Hi Kabelo you and MTN can apologize until you are blue in the face you have been apologizing since May and nothing had changed. Oh and by the way thanks for calling me yesterday like i requested. You live your companies values of dont care. My wife'S phone doesnt work. She doesnt get signal and she cannot use her maps. When she puts her sim in my phone it works and when i put my sim in her phone it works. Just not together. I have spoken to your network/coverage and technical departmemts. List of people who have just given up trying to help me Mike from customer complaints Sivu from social media complaints and Alice Van der Merwe all of these people "were sorry about the lack of service" nothing ever happened. So please tell me HOW else i can help MTN
RJVV
Richard Jansen Van Vuuren's update24 Aug 2017, 15:52
Reviewer Update
Hi Kabelo you and MTN can apologize until you are blue in the face you have been apologizing since May and nothing had changed. Oh and by the way thanks for calling me yesterday like i requested. You live your companies values of dont care. My wife'S phone doesnt work. She doesnt get signal and she cannot use her maps. When she puts her sim in my phone it works and when i put my sim in her phone it works. Just not together. I have spoken to your network/coverage and technical departmemts. List of people who have just given up trying to help me Mike from customer complaints Sivu from social media complaints and Alice Van der Merwe all of these people "were sorry about the lack of service" nothing ever happened. So please tell me HOW else i can help MTN
RJVV
Richard Jansen Van Vuuren's updateReviewer Update
29 Aug 2017, 12:45Still waiting for any feedback from you??
RJVV
Richard Jansen Van Vuuren's update29 Aug 2017, 12:45
Reviewer Update
Still waiting for any feedback from you??