BM
Bruce M
1 reviews | Active since Feb 2015
09 Feb 2015, 11:17
The Bad Service Continues
6 working days down the line on my upgrade 2 references numbers and phone has still not been dispatched ,the consultant on the line this morning says \sorry sir the person who helped you last week thursday did not escalate your query""
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Replies (1)
MTN South Africa's replyOfficial
21 Feb 2015, 11:21Hello Bruce2702,
Thank you for bringing this to our attention.
We invest in the training and development of our people in order for them to deliver good customer services. It is rather disappointing that you had this experience and we truly apologize for the inconvenience caused.According to our records the handsets were delivered.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
We invest in the training and development of our people in order for them to deliver good customer services. It is rather disappointing that you had this experience and we truly apologize for the inconvenience caused.According to our records the handsets were delivered.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply21 Feb 2015, 11:21
Official
Hello Bruce2702,
Thank you for bringing this to our attention.
We invest in the training and development of our people in order for them to deliver good customer services. It is rather disappointing that you had this experience and we truly apologize for the inconvenience caused.According to our records the handsets were delivered.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
We invest in the training and development of our people in order for them to deliver good customer services. It is rather disappointing that you had this experience and we truly apologize for the inconvenience caused.According to our records the handsets were delivered.
Best regards
Mantoa
REQ:***
Best regards,