1 reviews | Active since Nov 2018
The appalling service from Hlengiwe
I just had the most unprofessional service from one of your consultants named Hlengiwe. I have a problem receiving msgs on my phone. Now this woman was impatient from the time she answered the call. Answered it as if she was bothered or something. While she was giving me steps on how to fix my problem she rushed me saying if I don't anything to right on and I'm gonna keep her on hold. I should call back. WHAT ******* IS THAT? Her "reason" is the agents aren't allowed to be kept on hold for long. She hung up on my ear. Now MTN, what "chamipions" are you referring to because my 12 year old could've given a much more better service that Hlengiwe. What is your QA doing if such happens to your customers? Do you train your staff give such ******* service to the customer? I'm appalled to say the least.
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please bear with us while we investigate what went wrong. We will revert to you.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please bear with us while we investigate what went wrong. We will revert to you.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you again for your post.
I have tried to call you a number of times to provide feedback, but you are not available.
I can confirm that you did not receive a service to up MTN's standards, for which we unreservedly apologise.
The call has been QA'd, and feedback has been provided to all parties involved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Please let me know here if you are still unable to receive sms'.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you again for your post.
I have tried to call you a number of times to provide feedback, but you are not available.
I can confirm that you did not receive a service to up MTN's standards, for which we unreservedly apologise.
The call has been QA'd, and feedback has been provided to all parties involved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Please let me know here if you are still unable to receive sms'.
Warm regards,Mazwi ZumaComplaints Analyst
As per our telephonic conversation, the messages are delivered on the network, the issue could be your device.
Warm regards,Mazwi ZumaComplaints Analyst
As per our telephonic conversation, the messages are delivered on the network, the issue could be your device.
Warm regards,Mazwi ZumaComplaints Analyst