YM
Yatish M

1 reviews | Active since May 2015

10 Apr 2016, 15:11

THE ACCOUNT IS PAID

This is the many attempts to make you understand the nature of the complaint. The account is paid. One more time THE ACCOUNT IS PAID. You as MTN cannot seem to understand the deactivation of the number is still not sorted out from January 2016. Is there someone competent enough to sort my account, in the activation off the number. So, for the very last time, get your act together, THE ACCOUNT IS PAID. It is the deactivation of the number is still not sorted out. PLEASE READ <br> <br> THE ACCOUNT IS PAID<br> THE ACCOUNT IS PAID<br> THE ACCOUNT IS PAID<br> THE ACCOUNT IS PAID<br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply10 Apr 2016, 22:50
Official
Hello Yatish123,

We are sorry for any inconvenience caused.

We do see that your contract expired on the 17th of March 2016.

There is currently invoices for the month of February & March 2016 outstanding. The cancellation/prepaid migration cannot be processed until you've made payment for these invoices. The total amount due is R423.53 including VAT.

Once you've made payment for these 2 invoices will we be able to process the cancellation.

Regards
Tim
MTN Complaints Management Team: REQ:***