The Absolute Worst

MTN has done it again. Why must cancelation be so difficult, especially when the contract has ended.

I had a contract that was due to end on 17/10/2024. I called a month before to inform them not to make it month to month. They can go ahead and deactivate the sim as I won't be needing it. Please tell me why I received an SMS on the 17th telling me the new amount I will be debited. Confused, I called; them again and we once again went through the cancelation process, as soon as I asked for the ref number the lady hung up. Forget about obtaining the calls they claim to be recording because when it's time to rectify their mistakes, the recordings cannot be obtained.

On 21/11/2024, I received an SMS telling me when the debit order would go off and for how much. Mind you, it's more than what was stated in the SMS on 17/10/2024. But why am I getting a debit reminder for a contract that has been canceled?

22/11/2024 I called them again only to be told there is no cancellation request on record. Customer service means nothing to them; their agents aren't equipped to handle simple customer queries.

Play back my damn calls, you'll hear me explaining more than once that wish to cancel. I should get my debits refunded.