NM
Nomcebo M
1 reviews | Active since Feb 2012
02 Jan 2017, 11:55
The absolute worst
<p>Iv been on vodacom for as long as I have had a phone and decided to get a contract with mtn November month end and phone delivered 2 December. All was ok, except for the absolutely unhelpful call centre,until I went through my data. I would recharge everday and buy weekly data and still my data and airtime would be gone by the end of the day when all im using is opera mini and whatsapp. Ive reached out without assistance and clearly no one gives a damn. Even though Ive already been debited end of December, i still havent been topped up either with minutes and data. Also, why am i paying more instead of the 399 agreed upon? You guys need to pick your socks up. You cant expect support when you do the utmost to wrong those who trusted you enough to give you a chance and then show no interest in trying to rectify those mistakes. Joining MTN has just been the worst decision Ive made. </p>
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MTN South Africa's replyOfficial
04 Jan 2017, 19:30Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please note that the invoice dated 2016-12-13 was prorated meaning you were charged R79.73 (including vat) from the activation date 2016-12-05 to the invoice date 2016-12-13 plus the full month subscription. Please be advised that this is a once off charge, therefore going forward you will be billed your normal subscription of R399 (including vat) in the next coming invoices.
The mobile number 071****686 was provisioned with 100 Recurring Anytime Minutes, 2GB Recurring Internet Bundle and 100 Recurring SMS Bundle on 2016-12-14. Kindly note that the invoice for the disputed usage is still unbilled, please request for the usage to be validated once the invoice dated 2017-01-13 is finalized.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply04 Jan 2017, 19:30
Official
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please note that the invoice dated 2016-12-13 was prorated meaning you were charged R79.73 (including vat) from the activation date 2016-12-05 to the invoice date 2016-12-13 plus the full month subscription. Please be advised that this is a once off charge, therefore going forward you will be billed your normal subscription of R399 (including vat) in the next coming invoices.
The mobile number 071****686 was provisioned with 100 Recurring Anytime Minutes, 2GB Recurring Internet Bundle and 100 Recurring SMS Bundle on 2016-12-14. Kindly note that the invoice for the disputed usage is still unbilled, please request for the usage to be validated once the invoice dated 2017-01-13 is finalized.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,