EB
Estienne B

1 reviews | Active since Jun 2012

17 Oct 2016, 07:46

The 3rd Hello Peter complaint about MTN refusing to stop spamming me

<p>I keep on being spammed non-stop by MTN everyday (for over a month) with the underneath message, despite renewing my contract for another 2 years....<br /><br /></p> <p>The MTN team on Hello Peter each time use the same lame response: “We are terribly sorry for the inconvenience .... we have requested the relevant functional unit to assist with stopping the emails sent to you with regards to the standard subscription fee....”<br /> <br /> - In the case of both MTN Hello Peter responses, I gave follow-up replies / comments that nothing has changed, but they just ignored it.<br /> <br /> - Tried to get it resolved through the MTN Facebook page twice, but as expected I get ignored (don’t even reply)<br /> <br /> - Followed the “Submit a complaint” https://www.mtn.co.za/Support/Pages/HaveaComplaint.aspx, but as expected I get ignored (don’t even reply)<br /> <br /> - Sent 3 emails to ********** but as expected I get ignored (don’t even reply) Cae numbers: [# ********** 2]; [# ********** 9]; [# ********** 8]<br /><br /></p> <p>Here is the latest in the more than 40 spam messages (including sms)<br /><br /></p> <p>-----Original Message-----<br /> From: ********** ********** <br /> Sent: 15 October 2016 01:11 PM<br /> To: ********** /> Subject: Out Of Contract Charges Notification</p> <p> </p> <p>Yello,</p> <p> </p> <p>Your 24 month promotional contract for mobile number ********** 55 is ending this month.</p> <p> </p> <p>Standard subs of R714.00 monthly will apply.</p> <p> </p> <p>Ts&Cs Apply.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply20 Oct 2016, 10:06
Official

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused

Please note that an urgent escalation has been sent to the Marketing Division to assist with the removal on promotional SMS's . Kindly be advised that a single notification will be sent to advise that the removal has been done.

We sincerely hope that this is in order and hope that we are able to restore your faith in us.

Kind regards

Kevin.