AT
Anthony T
1 reviews | Active since May 2015
31 May 2015, 22:07
The 2nd month MTN got me...
I bought 1 Gig worth of data. I received a sms from MTN stating that I qualified for the Night Express 500MB. This was not allocated to my account/ airtime balance. This I'd the 2nd time I reported this. MTN promised me the last time that they will get in touch with me and they never did. I am unhappy with this recent service because I've always loved MTN. I don't know what is happening nowadays... Why promote deals that are not true???
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MTN South Africa's replyOfficial
11 Jun 2015, 13:55Hello Tobias001,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the data bundle was purchased and an additional 1GB was activated on the same day.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the data bundle was purchased and an additional 1GB was activated on the same day.
Best regards
Mantoa
REQ:***
MTN South Africa's reply11 Jun 2015, 13:55
Official
Hello Tobias001,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the data bundle was purchased and an additional 1GB was activated on the same day.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the data bundle was purchased and an additional 1GB was activated on the same day.
Best regards
Mantoa
REQ:***