***** that MTN could have stopped

Firstly lets mention Planet Fitness Carnival Mall, I went to shower, they managed to break my lock and ***** my cellphone, the guy said he will look at footage and that’s that. This was around 8:15am.I start calling MTN both 180 and 135 from my wife’s phone, nobody answers, we even sent an email to ***, still waiting for a response, I then went to the MTN shop @ Carnival Mall Pick n Pay entrance around 10am, I tell the guy that I need to suspend the line and do the simswop, the guy says that I need supporting docs and must come back, I come back after 20 minutes and the lady by the name of Catherine says that the docs are wrong and I need to update accordingly and come back. In this time someone is accessing my gmail because they have access to my MTN number, they have requested meals via Uber Eats to the value of R700 and another R500 which went through. I then called the bank to stop the card. I come back to MTN and the lady does the simswop around 12, after this I see some activity on my gmail again. I go back to MTN shop and the line was not suspended, while I am at the MTN shop around 3pm, someone is trying to access my gmail. Eventually we get the line suspended around 15:30. Who knows what else they might have subscribed to with access to my number, how do I check this? So if MTN had responded earlier and locked my phone immediately and if the staff at MTN Carnival Mall Pick N Pay entrance were competent, the ********s would have not access to OTP’s and SMS’s This is really sad that MTN can be this useless, we often complain about state owned entities that don’t deliver yet big corporates like MTN are worse in terms of service. I know MTN wont do anything after this complaint but I am hoping that people out there reading this must go out there at block their SIM asap and block all banking when their devices are lost , because the data on the phone is much more valuable than the phone itself As I sit here, my number is still not active