1 reviews | Active since Aug 2015
Thankyou for reply on HelloPeter but still unhappy
Dear Alice <br> <br> <br> Thank you for your reply! At long last, a personal reply from MTN since communications started on 3rd of June.<br> <br> I have contacted legal department at end of July and send email on email after telephone assistance was just a complete waste of my time and patience. I have had no feed back from legal department only promises to phone back that never happened and no email response. I am not going to try any communication from my side again - some of the 11 reference numbers is from the legal department. If you don't want to suspend my account that's fine but I am not paying a cent more on the contracts after cancellation was done. If and when the legal department eventually contact me then I will arrange payment options. <br> <br> <br> I am very disappointed with the customer care from MTN.<br>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that your complain has been escalated to legal corporate to request them to call you back.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that your complain has been escalated to legal corporate to request them to call you back.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
REQ:***
