Thanks for Nothing..

I try to see the best in things, but honestly given MTN enough chances now.

I was contacted on Friday about a special that I had been "chosen" to receive (The Huawei Y5 Prime at R130 per month etc etc..) Luckily for them, they had caught me in the right mood and I was willing to take the deal and even an additional R90 data booster. Even though I have ranted to the ends of the earth about how terrible the service is, what ****** you are and how much I have always wanted to cancel.

Anyway, this resulted in a 30 odd minute conversation whereas I handed over all my personal details including my banking details as to be debited for the contract I had just signed up for. I was told everything was great and to expect my phone withing 2-3 working days.

I got excited, and thought I'd scored a nice deal. Yet it is now a week later .... and zero phone.

So, VERY SURPRISINGLY I managed to get through to customer care without holding on for years (THIS IS A FIRST). The lady I spoke to sounded like she could not have given a single ****, even if her life depended on it. Wasn't her circus, so obviously not her clown. She stated that she had no control over the couriers and would have to send an email to check... shame, what a burden I was putting on this poor girl. EVENTUALLY, she managed to actually ask me for my ID number to see what contracts may be attached to my name....

Now we can all guess exactly how this went down. Absolutely nothing.

So MTN, let me ask you... what the hell went on here ? Where is my phone? What have you done with my personal information??

I DARE you to try and debit me come month end.

Train your staff to not just pretend they're doing a job but actually complete it, AND if a client calls in because they need assistance, at least get the people in customer care to try and sound like they actually care and not make a customer feel as though they're a burden.

Because MTN... YOU are the burden !! Always...

I would appreciate you cross referencing my phone number and finding the calls that have been made in the past week. I'm sure you will find them here.

We can go from there, otherwise I am extremely disappointed and wish to cancel my contract that is coming to an end in December. Move on to a company that actually functions and never look back.