Thanks for nothing

I would like to thank MTN very much for the way they are looking after a client of 19 years. I app**** for a a (additional) contract twice and in both cases I have SMS proof that it was approved. In the first case at Rivonia (?Feb 2015) somebody could not fix a problem on the system after going back there 3 times. In the second case (21 March 2015) in George I went back twice after it was approved and was promised (Angelo) that they would make a plan to have it delivered. This process started three months ago and to date absolutely nothing has happened. I enquired online on 4 May 2015 and the mail stated that I would receive feedback within 5 business days - yeh right! So thank you again for nothing, I am NOT impressed and very disappointed!