1 reviews | Active since Sept 2011
THANKS FOR A GIGGLE!
Thanks, MTN. I had a really good laugh now!<br> I was with Altech Autopage previously, but did not upgrade my handset last year, as I heard rumors that they are going under. I was put on a cheaper package (R230.00) as I didn't receive a handset. According to them, I'm now only eligible for an upgrade next year. <br> So it happened that Altech went under, and my contract was transferred to MTN. <br> I phoned MTN today to find out if I can upgrade to a much more expensive package now, including a handset, while keeping my existing number. The guy told me no. I can only take out a package for R1900.00 a month, with NO PHONE!<br> What am I missing? Do I really need to go to another service provider, just for a more expensive contract, including a handset?<br>
We are sorry for any inconvenience caused and for the breakdown in service.
We've had a look at your account and we see that your contract number ending with 5090 was activated on the 6th of July 2015 and expires on the 6th of July 2017. The number will only be due for an upgrade on the 7th of May 2017. Kindly can we request that you provide us with the copy of contract you received when you app**** for the contract in order for us to reference the dates to what we have available on our system that we received when the migration over from Autopage's systems.
You can send the docuents to fax number *** and mark it attention Tim. I will then reference the dates accordingly.
The sales agent that might have assisted you was possibly referring to an add SIM (additional contract) amount to the total value of R1900.00.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team
Best regards,
We are sorry for any inconvenience caused and for the breakdown in service.
We've had a look at your account and we see that your contract number ending with 5090 was activated on the 6th of July 2015 and expires on the 6th of July 2017. The number will only be due for an upgrade on the 7th of May 2017. Kindly can we request that you provide us with the copy of contract you received when you app**** for the contract in order for us to reference the dates to what we have available on our system that we received when the migration over from Autopage's systems.
You can send the docuents to fax number *** and mark it attention Tim. I will then reference the dates accordingly.
The sales agent that might have assisted you was possibly referring to an add SIM (additional contract) amount to the total value of R1900.00.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team
Best regards,