Thank you Neo Mbele!

MTN has disappointed me terribly the past 2 days as after 3 phone calls to resolve an issue I had 2 call centre agents give me a "sorry I don't know what the problem is" and one agent drop the call on me. Fortunately my 4th call reached the magnificent Neo Mbele. Not only did she take the extra time and effort to actually listen to me, but she showed care and understanding of my situation. Even though she was unable to assist personally, she confirmed what I had complained about and escalated to the correct department for resolution. MTN - please do whatever you can to keep this wonderful employee happy! Thank you Neo!