RL
Reino L

1 reviews | Active since Mar 2012

02 Sept 2018, 22:26

Thank you MTN for ruining my future.

I am dumbstruck at this moment... My MTN account that is set up with a debit order... let me say this so MTN can understand, set up with a debit order so that I never miss a payment, has managed to get my account in arrears!? Let me put this in perspective, I am trying to build a future for my family, and as a father with 2 new baby girls, have to stand with a red face and explain that I can apply for a house bond because MTN managed to get a DEBIT order in arrears!!! I have so many ugly words that I will refrain from typing, but this is unacceptable...!! I want to cancel, everything with MTN... no more contract no more contact. Your billing and service is pathetic, your staff is amazing at passing the buck yet no one at MTN can ever accept responsibility. I want my name cleared!!!! Do I make myself clear?! MTN will contact the respective credit bureaus and ensure that this get cleared! We can arrange all payments to be made, and my name to be cleared so that I can cancel everything and anything with MTN. I have had it... I will not be a prisoner to a pathetic service provi der that can't get the basics right any longer. Thank you to Credit Controller Sandra Honwana for taking such "amazing" care of my account with MTN by letting it fall into arrears!!

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Replies (2)
RL
Reino L's update02 Sept 2018, 22:28
Reviewer Update
Edit Note* - CAN'T APPLY FOR A BOND!
MTN South Africa
MTN South Africa's reply05 Sept 2018, 16:32
Official

Good day Reino,

Thank you for your post on Hello Peter. Please accept our apologies for the lapse in the service and the inconvenience caused to you as a result…

We are also terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.

Kindly note that we have escalated your complaint to the management team at our credit management department for urgent attention.

They will be in contact with you soon to provide further assistance.

Please note our teams are working on improving the service delivery going forward.

Kind regards,

Caylin Julius

MTN Complaints Management Team