Thank you MTN

I am pleased to inform you that there is hope, today I received the paid up letter that I had been fighting for over a year. I guess all that might have been needed was for someone within MTN to investigate on their systems, by listening to all the communications I had with the call center agents be it customer service or legal both telephonic and email instead of just looking at the first screen and telling a customer that the account is unpaid. Nevertheless today MTN confirmed that my account is paid in full, provided paid up letter and sent updated info to the bureau lest I would have likely paid for the same account twice.